Support
How Can We Help?
Whether you're getting started with ChainLaunch or running production blockchain networks, we're here to help you succeed.
ChainLaunch Pro Support
Enterprise customers get priority access to our engineering team with guaranteed response times and dedicated support.
4-hour SLA response timeDedicated support engineerWhite-glove onboardingPriority bug fixes
View Pro Plans →SUPPORT FAQ
Frequently Asked Questions
How do I get started with ChainLaunch?
Book a 30-minute call with our team and we'll get your first Fabric or Besu network running the same day. You can also explore ChainLaunch via our interactive demo at demo.chainlaunch.dev.
What support is included?
All managed cloud plans include priority email support with a 4-hour SLA, a dedicated support engineer, and white-glove onboarding assistance.
How do I report a bug or request a feature?
Open a GitHub Issue in our repository with details about the bug or feature request. You can also reach out directly via your dedicated support channel for faster triage.
Do you offer professional services or consulting?
Yes. We offer professional services for blockchain network design, migration planning, custom integrations, and hands-on deployment support. Contact us at support@chainlaunch.dev to discuss your requirements.
What are the system requirements?
For managed cloud deployments, we handle all infrastructure — no local requirements. If you need to integrate via CLI or API, ChainLaunch runs on Linux, macOS, and Windows.
How do I upgrade my plan?
Contact us at support@chainlaunch.dev or book a call. The upgrade is seamless — your existing networks and configurations are preserved. Our team will help you activate enterprise features like SSO, advanced analytics, and Vault integration.